The Terms and Conditions displayed below are a very important part of the booking procedure. Here you will find everything you need to know about our tour policies.
PRICES
Rates are quoted in euros, inclusive of taxes. When you book online, 6% is added at checkout for administration purposes. Prices may be subject to change at the discretion of Easy Cycling Sitges.
The price for Easy Cycling Sitges tours includes the bike ride, transport, bicycle, safety helmet and pick-up in Sitges or surrounding areas.
Only the Group Specials Tour includes lunch.
BOOKING POLICY
You can book via our Booking Calendar on our “Book Now” page, which can be found in the upper menu of our website. Choose an available date, fill out the form and pay by credit or debit card.
The following information is requested to confirm your booking:
- Customer’s name and last name
- Tour date
- Pick-up address
- Number of participants
- E-mail address
- Mobile phone number
If travelling with children, we need to know the age of each child.
You will be asked to read and agree to our terms and conditions before you check out and pay. Do not miss any required information; otherwise, the booking form will not go through. Once the payment is registered, the booking is complete, and you will receive a payment receipt by e-mail. You can print the receipt or simply show our confirmation e-mail on your phone to the guide in charge of the tour.
Our shared group tours require at least 2 people, with a maximum of 8. If travelling solo, we will ask you to choose another date and try to put you with a group. Private tours and corporate events can be arranged for larger groups on request.
PAYMENT POLICY
Easy Cycling Sitges accepts all major credit and debit cards. Online payments are processed securely through Stripe.
LIABILITY
Easy Cycling Sitges claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond our control. We will make every effort to safeguard our customers and their personal property, but cannot be held responsible for personal events beyond the tour operator’s control, or for damage sustained by tourists, including damage occurring outside the touring programme. Easy Cycling Sitges acts in good faith and cannot be held responsible for any agent, hotel, coach operator, tour guide or any other person’s or company’s acts, defaults or delays. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
Easy Cycling Sitges reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
Our goal is to provide excellent customer service, and in order to do so, we maintain strict quality monitoring. If for any reason you are dissatisfied with your tour package, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Easy Cycling Sitges by e-mail within 48 hours after the event.
All information on the website is subject to change. Easy Cycling Sitges reserves the right to alter, change or correct any mistakes that may appear on the website or in published price lists.
CANCELLATION POLICY
CANCELLATION MADE BY EASY CYCLING SITGES
Easy Cycling Sitges reserves the right to alter the route or itinerary of any of its tours and arrange alternative routes to those advertised if necessary. All our tours will go ahead in the rain or on cloudy days, unless there is a bad storm with high-speed winds or heavy downpours that could pose risks to our groups and staff.
If the itinerary needs to be changed due to unforeseen circumstances, such as forest fires, floods, breakdowns, heavy rain, thunderstorms or anything else that cannot be foreseen at this time, the decision will be left to the discretion of the tour guide in charge.
If a tour needs to be cancelled during the tour due to sudden weather changes that could put our customers at risk, we will discuss further options with you. We will either bring you back directly to your accommodation or give you the option to continue so that you still have a great day out on our tour. We will offer refunds if less than 50% of the tour could be operated.
If the tour needs to be cancelled by Easy Cycling Sitges before it starts, for any reason, customers can choose either a full refund to their original payment method or a free change to an alternative date.
CANCELLATION MADE BY CUSTOMERS
Our bike tours operate rain or shine, or in cloudy conditions. Customers cannot cancel a tour based on their own assumption that the weather represents a risk, or simply because they wish to do a tour on a sunny day, and still expect a full refund. We also cannot guarantee visibility.
Cancellations made 7 days or less before the tour date receive a 25% refund, as set out in the Notice of Cancellation below. The same rules apply in the event of illness or any other problem or emergency that prevents the customer from taking part in the tour.
REFUND POLICY
Easy Cycling Sitges offers full and partial refunds in the following cases:
- Customers request a refund for any reason within the time limits set out in the Notice of Cancellation section below.
- The tour cannot happen due to weather issues or natural disasters (storms, heavy rain, high-speed wind, floods, mud or rock slides, fallen trees, etc.), noted the day before or on the tour date before the tour starts (sudden weather changes).
- The tour cannot happen due to a logistical problem (mechanical failure with our vehicles during pick-up), a sudden illness that prevents the tour guide from guiding the tour, or any other similar event that prevents us from operating the tour.
- An accident during a tour, or any issue or discomfort customers experience during the trip, that can justify a request for compensation for the problem caused.
In this last case, customers must report it to our office no later than 48 hours after the event, by e-mail only. If, after we analyse the case, it is proved that a safety issue or discomfort was caused by a member of our staff, a refund will be issued. Whether a full or partial refund is issued will depend on the circumstances and on our office staff’s assessment of the case.
No refunds will be given for any delay during pick-up or drop-off caused by traffic jams or mechanical failure, as long as the delay is not over 60 minutes.
All approved refunds are paid to the original payment method within 15 days.
NOTICE OF CANCELLATION – VALID FOR GROUPS OR INDIVIDUAL CUSTOMERS
To cancel a booking, please e-mail hola@easycyclingsitges.com. The cancellation date is the date we receive your e-mail.
- More than 7 days before the tour date: full refund (100%).
- 7 days or less before the tour date: 25% refund. Easy Cycling Sitges keeps 75% of the amount paid.
- No-show, or cancellation after the tour has started: no refund.
Bookings made through a partner platform (such as GetYourGuide or Viator) are subject to that platform’s cancellation terms. Please cancel through the platform where you booked.
BOOKING CHANGES POLICY
If the customer needs to change the pick-up address or increase the number of participants, the request must be made by e-mail. There is no fee for these requests.
Some discounts are based on group size, so if the number of customers is reduced for any reason, the remaining participants may be subject to a price increase, according to the price for the new group size displayed on our website.
All requests for date changes to a booking must be made by e-mail by the person who originally made the booking.
FITNESS AND PARTICIPATION
Our cycling tours are suitable for all ages and fitness levels. Please make us aware of any health conditions and requirements.
